ORDER SUPPORT
Support for
your wholesale order.
Contact us with your order reference and product codes so we can review the issue.
Before order confirmation
Confirm specifications, quantities, packaging, freight and any cancellation or return arrangements in your written quote before proceeding.
Changes to an order
If you need a change, contact us as soon as possible. Available options depend on the order status and agreed terms; please wait for confirmation before assuming a change has been made.
Product or delivery issues
Send the relevant order number, SKU, quantities and clear photographs of the issue and packaging. We will review the details against the agreed order and discuss the next steps.